Cancellation Options at Gazera Travel

At Gazera Travel, we understand that plans can change, especially in an ever-evolving global context. We prioritize our travelers’ peace of mind, and that’s why we’ve devised a range of cancellation options tailored to accommodate unforeseen changes and provide flexibility. Here’s everything you need to know:

1. Standard Cancellation Policy:

• More than 30 days prior to departure: Full refund minus any transaction fees.
• 15-30 days prior to departure: 50% of the total trip cost will be retained.
• Less than 15 days prior to departure: No refund.

Please note that certain tours or packages might have specific cancellation policies. Always check the individual tour details.

2. COVID-19 Related Cancellations:

Understanding the uncertainties the pandemic brings, we’ve introduced a COVID-specific policy.

• Travel Restrictions: Full refund or free rescheduling if your home country or destination country imposes travel bans.
• Health Concerns: If you or a traveling companion tests positive for COVID-19, you can choose between a full refund or rescheduling your trip to a later date.

3. Flexible Rescheduling:

Can’t make the trip on your booked dates? We allow free rescheduling to available dates, ensuring you don’t miss out on your dream vacation.

4. Partial Cancellation:

If only a portion of your group can’t make the trip, we’ll adjust the itinerary and pricing accordingly and offer a refund for the individuals unable to travel.

5. Insurance Claims:

We recommend procuring travel insurance that covers cancellations. If you need to cancel and file a claim with your insurance provider, we’ll provide all necessary documentation to facilitate your claim process.

6. Initiating a Cancellation:

To initiate a cancellation:

• Contact our support team via email or phone with your booking reference.
• Our team will guide you through the process, ensuring it’s smooth and hassle-free.

7. Refund Processing Time:

Once the cancellation is confirmed, refunds will be processed within 7-14 business days, depending on the payment method used.

Traveling should be stress-free, from the planning stages to the return journey. We’re here to ensure your experience with Gazera Travel is seamless, even when life throws a curveball.